// Policies //

 

Return Policy

All orders are subject to a 14-day return policy in which Village Common will replace (subject to availability) exchange or refund your product. You will have 14 calendar days to return or exchange your item.  Products will only be replaced, exchanged or refunded when item is returned unused and in the same condition that you received it. Your item must be in the original packaging (if applicable). Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 3-10 days, depending on your card issuer's policies.

Village Common is not responsible for return shipping or reshipping if provided with an incorrect or invalid address for USPS, UPS, or Fedex. Shipping costs are non­refundable. 

Privacy Policy

Village Common is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personal identifiable information (any information by which you can be identified) you provide to us online.  In addition, Village Common will not send you email that you have not agreed to receive. However, we may periodically send you email announcing news and event information. At any time you can request to no longer receive this information by replying to info@thevillagecommon.com. 

No Sharing of Personal Information

Village Common never sells, rents, leases or exchanges your personal information with other organizations. Village Common assures you that the identity of all who contact us through this website will be kept confidential. Village Common may occasionally send mailings on behalf of other organizations or ministries when their interests align with Village Common.

Security

Village Common is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Shipping Policy

Most orders are shipped within 3 business days. All orders are shipped via USPS, FedEx or UPS. Processing time of your order can vary from 3-14 days depending on product availability. Orders shipped by ground service average 4-10 business days from date of order to reach their destination. Orders shipped by priority service average 3-7 business days from date of order to reach their destination. When calculating actual ship date, please do not count Saturdays, Sundays or federal holidays. UPS will not ship to P.O. Boxes. Please include a complete street address for all orders.

Billing Policy

We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through ‘Stripe’ to protect your credit card information during your online transaction. All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy. All prices and figures are listed in U.S. dollars.

Contacting Us

If you have comments or questions about any of our policies or our website, please contact us. 

For information about your payment or order, please contact us  at info@thevillagecommon and include your order number and name.

Our mailing address is:

PO BOX 384

Catskill, NY

12414